Hormann 2504 Countess (White) Up and Over garage door Steel Hormann

The Hormann 2504 Countess garage door has 12 panels with a rib in the centre. It is available as manually or remote control operated for both canopy or retractable gear.

Factory Fitted Steel Fixing Frame

The steel sub frame offered as an option is also finished in the same white finish as the door and saves a lot of time and money over a timber sub frame option whilst also offering tighter tolerances around the edges of the door panel.

We recommend the steel sub frame for all up and over garage doors.

We offer 2 sizes for the steel sub frame, a 60mm wide frame which can only be used on the canopy operating mechanism and a 75mm wide frame which is offered on the canopy or retractable gear mechanism. The retractable operating gear can only have the 75mm frame option.

Canopy mechanism with steel frame

Retractable mechanism with steel frame

Choose Handle Option
Choose from a selection of high quality round handles to include euro cylinder security locking with a 2 point internal locking rod system as standard.

A choice of a standard nylon black handle or various aluminium and stainless steel options.

Extra Security Locking
Upgrade to a 4 point locking rod system for the best security and resistance to force entry. The Hormann locking rod system combined with a steel sub frame utilises the steel closing lip along with strategically placed steel plates to prevent easy access to the internal locking catches for the door.

With each locking latch in each corner this is a hard door to break into.

If you decide to order the remote control operator then there is no need to opt for a 4 point locking system as the operator holds the top of the door but the ‘De Latch Security Locking’ is a great device to utilise the manual locking for the retractable gear option in conjunction with the remote control operator by connecting with a mechanical latching system. It will provide a 3 point locking system when added to your door.

If you do not opt for the De Latch system you will have to de commission the manual locking system on the door. For a canopy door the de latch mechanism is not possible with the electric operator, only for the retractable mechanism.

Emergency External Release
This is a cable attachment system internally for providing an external method of disconnecting the remote control operator towing arm for the garage door in the event of a power failure and when you do not have another way of accessing the garage.

Retractable PLUS gear
Only an option if you choose the retractable mechanism on the door. This is a clever cranked arm system to provide a wider drive through width when the door is open by raising the height of the lifting arms either side of the door. It will only provide a wider drive through width for most cars and not 4x4 vehicles. Please check for exact dimensions or ask for clarification depending on the door height chosen.

Remote Control Electric Operator
We offer the very best options for the door models within our online shop and with the Hormann up and over doors it is either the Promatic or Supramatic models with the Supramatic having more power and more options and accessories available.

Either model is a Bi Secur system meaning the very latest in 2 way communication and also encrypted remote signalling for the best security possible.

Either operator comes complete with 2 hand held transmitters as standard and an internal manual release mechanism. Both operators also offer a courtesy light integrated into the motor head for light when the door is operated and a power off after a timed period.

The door leaf is made of galvanised material.  

The Hormann Countess is only available in White. 

The Steel Frame is powder-coated in the same colour as the door.

The up and over door is available both manually operated or with a remote control electric operator for canopy and retractable gear types.

For the canopy gear option a canopy bow arm converter will be required.

Canopy Doors

Hormann Steel Up and Over Canopy doors have a single torsion spring shaft fixed to the head frame with cable and rollers running in vertical tracks on the inside frame legs.

Spring and vertical tracks incorporate spring and cable break safety system conforming to BS EN 12604. Canopy Door mechanism gives the maximum drive-through width when open and is the easiest to install.

The door is balanced and assisted by torsion springs positioned above the door panel on the head of the fixing frame.

Retractable Doors

Hormann Steel Up and Over Retractable doors have a multiple spring safety system with tight coils to eliminate the risk of fingers being trapped and conform to BS EN 12604.

Retractable Doors are ideal for automation.

The drive-through width on a retractable mechanism is reduced as the lifting arms sit in between the fixing frame when the door is opened, be careful when limited for width that you do not restrict access too much.

Retractable Plus Gear - is required with Retractable Gear to widen the clear passage width to the same as Canopy Gear.

Electric Operators

The Hormann Promatic and Hormann Supramatic Operators are the ideal remote controlled operators for the Hormann Up and Over Garage Doors. They both are supplied with an integral receiver, automatic locking, automatic safety cut-out, emergency release from inside, and a soft start/soft stop function to minimise door wear and tear.

Hormann electric operators are supplied with 2 hand transmitters as standard.

Fittings and locking

Round plastic handle on the outside, plastic ‘rotary disc’ on the inside. Special lock with multi-point locking, with profile half cylinder and release button on the inside, 2-point locking by automatic UPVC-latch (adjustable) 4-point locking option also available.

De-Latch Security Locking Kit 

When an electric operator is fitted the garage door only locks on the operator – the door is not locked on the locking catches fitted to the door. A delatch kit will engage the locking catches on the garage door as well providing a further level of security.

Standard Specification

Single doors pre-assembled UPVC rollers and UPVC bushes in all door bearings, buffer stop.

Delivery

Single doors come pre-assembled, 1 unit.

Lock pack is attached to the back of the door. 

Full installation details are provided with the door as well as various components for installing the optional steel fixing frame if ordered. Steel brackets and screws are provided for the fixing frame or timber screws for a timber fixing frame installation - you will only need fixings for installing the steel brackets to your structural opening. All Hormann garage doors are delivered with your chosen operating mechanism factory installed to the door panel and the only item to fix after installing the door is the handle set supplied seperately with the door. The spring is already tensioned on the canopy doors and released by removing a transit screw once the door is installed.   

Installation instructions are available to download: Horman retractable installation instructions.pdf  or Horman canopy installation instructions.pdf

Installation Positions 

Hormann up and over garage doors with fixing frames can be installed either inbetween or behind the structural garage opening but not in front. The installation position is usually dependant on sizing restrictions or the finish and depth of the garage piers, although aesthetics quite often is a major factor. A garage door fitted onto the inside face of an opening can be wider and higher than a door fitted inbetween the same size opening. If you are not sure please call or email us, it could mean the difference between getting your vehicle into the garage or not. 

Warranty

Hörmann products are manufactured to the highest quality standards and leave our factory only after rigorous quality testing. However, if you should have grounds for complaint, this section tells you what our door warranty offers, and how to go about making your claim.

In the unlikely event of a warranty claim becoming necessary, please contact the dealer or distributor who originally supplied your garage door. Your dealer should then supply details of the claim, together with a copy of the warranty card provided with the door and proof of purchase to the Product Services Department at Hörmann (UK) Ltd. To enable your claim under warranty to be processed as quickly as possible, you should provide the following details:

1 Your name, address and telephone number

2 Original invoice with date of purchase

3 Product description/door type and product number

4 Description of defect

An assessment of the claim will then be made. This may require Hörmann to inspect the product in-situ. In the event that there is no legitimate warranty claim under the terms specified herein, you may be liable for the costs of the inspection visit. We strongly recommend that you take note of the care and usage instructions displayed on the stickers on the back of your garage door, and on the page opposite, and that you follow these instructions throughout.

Hörmann (UK) Ltd Garage Door Warranty

Warranty Period The purchaser is granted a warranty covering the safe and reliable function of the Hörmann garage door for a period of 10 years from the date of purchase. A 5 year warranty applies to springs, wire cables, track rollers, hinges and guide rollers. The warranty period for replacement parts is 6 months or to the end of the current warranty period, whichever is longer. In the case of foilcoated timber-effect, a warranty of 5 years is granted, for timber and GRP doors a warranty of 2 years is granted on the door panels alone under the terms and conditions specified herein. The door mechanism and steel frame (if applicable) is covered by the 10 year warranty period.

Requirements 

Warranty claims are only applicable in the country where the garage door was purchased. The product must have been purchased through our authorised distribution channels. The warranty only covers damage to the contract object. The fully completed warranty card together with the receipt of purchase correspondingly dated substantiates your right to claim under the warranty.

Performance 

During the warranty period we undertake to rectify any and all defects to the Hörmann product which can be proved to be attributed to a material or manufacturing fault. We pledge at our discretion either to exchange the defective merchandise for faultless merchandise, repair it or allow a reduction in price. We do not accept costs for dismantling and installation nor for carriage.

Replaced parts become our property.

The warranty does not cover damage caused through:

• normal wear and tear

• improper installation

• negligent care and maintenance

• improper initial and subsequent operation

• negligent or wanton destruction

• external influences such as fire, water, salts, alkaline solutions, acids, abnormal environmental influences

• mechanical damage through improper transport and fitting

• priming and other surface protection treatments

• incorrect or too late applied surface protection treatments

• repair by non-qualified persons

• using non-Hörmann parts without the approval of the manufacturer

• removal of the product number or making it unidentifiable

Electric Operator Warranty

A separate 5 year warranty is granted on our electric operators. This includes operator mechanics, motor and motor control systems. A 2 year warranty is granted on radio equipment, accessories and system controls. There is no warranty on consumables (e.g. fuses, batteries, bulbs etc.).

User Information/Care

Finish - Steel Doors

The coating process applied to the door and chassis is environmentally friendly. Minor scratches or marks are not covered under the conditions of our warranty and should be repaired immediately to prevent corrosion and deterioration of the panel. Corrosive substances such as acids, alkalines, and salts, etc. should be cleaned from the door immediately; failure to do so will result in deterioration of the finish, which will not be covered under our warranty. Should deterioration of the finish start to occur you will need to repaint your door immediately. Prepare the surface lightly with wet and dry. Then treat with solvent based 2 pack epoxy wash primer and a normal commercial paint (cellulose paint must not be used). Hörmann steel doors are a finished product. They do not require re-painting on site. They are however not immune to damage, which can occur at any stage of the handling of the product from factory to site.

Finish - Timber Doors

Timber panels are coated with a neutralising base-stain. Doors must be stored upright, under cover, with wrapping intact, until wrapping is removed. As soon as the door is unwrapped, one coat of a good quality basecoat primer must be applied to both sides of the door. Immediately after installation, your timber doors require a further two coats of a good quality exterior wood finish on both sides. Initial application and periodic treatment should be carried out strictly in accordance with the woodstain manufacturer's instructions. Failure to follow these instructions will result in early deterioration of the timber panel.

Finish - GRP Doors

GRP door panels should periodically washed down using water. This should be done more frequently if fitted near the sea. Bird droppings will bleach the finish on GRP. and should be removed using water as soon as possible. GRP doors should not be painted over.

Paint Finish - Steel Doors

Minor surface damage can easily be repaired using touch up sprays or sticks without invalidating warranties.

Safe Operating and Maintenance of Hormann Garage Doors PDF >