Service and Support

Service and Support

Operation - Maintenance - Cleaning - Locking - Finish - Warranty - Warranty Period - Requirements - Performance - Electric Operator Warranty

Operation

A sectional door opens vertically upwards. Always keep the opening area of the door clear!When operating the door, always make sure that there are no objects or persons, especially children, within the door’s range of movement! With manually operated doors only open and close the door using the supplied operating elements; these ensure a controlled, smooth action. Improper use could result in injury! When closing the door, make sure that the latch engages fully and correctly. With power operated doors only open and close the door using the supplied operating elements. If the door is power-operated always try to ensure you match the door with a Garador electric operator to ensure full compliance with the Machinery Directive. If another make must be used always consider any compatibility/compliance issues.

Maintenance

If in doubt about any maintenance procedures always consult Garage Doors Online. We will be able to offer you a regular maintenance service on your garage door. Immediately after the door is fitted and at least once a year thereafter, contact us to check the door following the instructions in the detailed Garador operating and fitting instructions. Do not oil the lock cylinder; if it is sticking, only lubricate with graphite dust.

Cleaning

The door, and frame if applicable, should be washed with a mild soap-based solution at least every 6 months to prevent the build up of dirt, salts and other corrosive substances and help maintain the aesthetic appearance of the product. If the door is installed in a seafront location, the door panel and frame should be cleaned in this way at least every 2 months. We also suggest that all other components be brushed down on a regular basis to prevent the build up of dirt and dust etc.

Locking

If the key is turned completely, the door is then locked or unlocked; when unlocked it is then possible to open and close the door by turning the handle. When the door is locked to access from the outside the key should be turned a full 360 degrees anti-clockwise, to lock the key needs to be turned 360 degrees clockwise. By moving the internal locking “snib”, it is possible to lock and unlock the door from the inside without using the key.

Finish

The coating process applied to the door and chassis is environmentally friendly. Minor scratches or marks are not covered under the conditions of our warranty and should be repaired immediately to prevent corrosion and deterioration of the panel. Corrosive substances such as acids, alkalines, and salts, etc. should be cleaned from the door immediately; failure to do so will result in deterioration of the paint finish, which will not be covered under our warranty. If you choose to paint your woodgrain powder coated door then prepare the surface lightly with wet and dry. Then treat with two coats of a normal commercial paint for external use (cellulose paints must not be used). Dark colours should be avoided on Premium and Standard doors.

Warranty

In the unlikely event of a warranty claim becoming necessary, please contact the dealer or distributor who originally supplied your garage door. Your dealer should then supply details of the claim, together with a copy of the warranty card provided with the door and proof of purchase to the Warranty Department at Garador Ltd. To enable your claim under warranty to be processed as quickly as possible, you should provide the following details:

Your name, address and telephone number
Original invoice with date of purchase
Product description/door type and product number
Description of defect

An assessment of the claim will then be made. This may require Garador to inspect the product in-situ. In the event that there is no legitimate warranty claim under the terms specified herein, you may be liable for the costs of the inspection visit. We strongly recommend that you take note of the care and usage instructions displayed on the stickers on the back of your garage door, and on the page opposite, and that you follow these instructions throughout.

Warranty Period

The purchaser is granted a warranty covering the safe and reliable function of the Garador garage door for a period of 10 years from the date of purchase. The warranty period for replacement parts is 6 months or to the end of the current warranty period, whichever is longer. In the case of foil-coated timber-effect doors, a warranty of 5 years is granted. The door mechanism and steel frame (if applicable) is covered by the 10 year warranty period.

Requirements

Warranty claims are only applicable in the country where the garage door was purchased. The product must have been purchased through our authorised distribution channels. The warranty only covers damage to the contract object. The fully completed warranty card together with the receipt of purchase correspondingly dated substantiates your right to claim under the warranty.

Performance

During the warranty period we undertake to rectify any and all defects to the Garador product which can be proved to be attributed to a material or manufacturing fault. We pledge at our discretion either to exchange the defective merchandise for faultless merchandise, repair it or allow a reduction in price. We do not accept costs for dismantling and installation nor for carriage. Replaced parts become our property.

The warranty does not cover damage caused through:

Normal wear and tear
Improper installation
Negligent care and maintenance
Improper initial and subsequent operation
Negligent or wanton destruction
External influences such as fire, water, salts, alkaline solutions, acids, abnormal environmental influences
Mechanical damage through improper transport and fitting
Priming and other surface protection treatments
Incorrect or too late applied surface protection treatments
Repair by non-qualified persons
Using non-Garador parts without the approval of the manufacturer
Removal of the product number or making it unidentifiable.

Electric Operator Warranty

A separate 5 year warranty is granted on our electric operators. This includes operator mechanics, motor and motor control systems. A 2 year warranty is granted on radio equipment, accessories and system controls. There is no warranty on consumables (e.g. fuses, batteries, bulbs etc.).

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